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Chowtime!

Seamless dine-in payments system for restaurants throughout the East Asian region.

Industry

Foodtech Hospitality & Travel Tech

Location

Hong Kong

Timeline

6 months

Services

Product Development

Integrations

Integration with Stripe Connect for fast and easy payments
Seamless connection with Revel POS for enhanced efficiency
Streamlined restaurant payment experience

Team

1 PM/BA
1 Back-end developer
1 Front-end developer
1 QA

Technologies

Goal

The project’s primary objective was to redefine the payment experience for restaurant patrons through the implementation of Chowtime! The aim was to enable guests to effortlessly settle their bills or split expenses with a mere tap on their mobile devices. The overarching goal was to eliminate the need for manual check closures, facilitating faster table turnovers and enhancing the potential for increased gratuities.

Our Contribution

Peppernode transformed the restaurant payment experience with a quick pay-at-table feature. Guests can settle bills in 10 seconds via a QR code scan, ensuring faster table turnovers. The platform also streamlined ordering, integrating seamlessly with POS systems. Menu management is simplified by fetching data directly from POS, and Peppernode offers efficient integrations with Stripe Connect and Revel POS. The platform centralizes settings for venue management and provides robust QR code management. Real-time control over orders, payments, and user-friendly registration completes Peppernode’s impactful contributions.

Challenges

The project encountered such challenges:

improve the user’s experience of using the web application
give the ability to restaurant owners to use the web application with their POS (Revel)
provide the ability to pay in a secure and convenient method (Stripe)
introduce a user-friendly split the billing functionality
provide real-time transaction updates
give the ability to pay tips in the web application
create convenient table and QR-code management

Project deliverables

The main project deliverables developed by Peppernode include the following:

Implementation of a seamless pay-at-table system for guests.
Menu accessibility through QR code scanning.
Seamless integration of orders with the Point of Sale (POS) system.
Efficient management of menus with the ability to fetch data from the POS system.
Integration of fast and easy payment options through Stripe Connect.

We have been working with the Peppernode team for over 2 years now, and they have always delighted us with their high quality work. In addition, they adhere to timelines, communicate well and offer valuable suggestions to improve the functionality of the product. They also take full ownership of their work and are always forthcoming in resolving issues and proactively solving problems. We will continue to partner with them for our future projects.

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Centralized management of venue information, integrations, ordering, and payments in a unified interface.
System for managing QR codes associated with different areas and tables within the venue.
Real-time control and monitoring of all orders and payments.
The simplified account creation process allows users to sign up using email and password or through Google authentication.

Result

As a result, Chowtime! not only achieved but surpassed the initial project objectives, revolutionizing the restaurant’s payment experience and substantially enhancing operational efficiency and revenue growth. This successful case study underscores the transformative impact of technology-driven solutions on traditional processes within the hospitality industry.